WTF IS GOING ON ?

It's been a hard couple of weeks, as this computer has started to play up and the simplest task that should take me 20 minutes is taking over an hour and when Philip comes back from his holidays I must see if he can sort it out.

I waste hours and hours trying to bring you this newsletter and hours and hours of my time that could be spent on me.

I have wasted hours trying to sort BT out as they are fucking morons and then sent me a bill for £588 which is MASSIVELY INCORRECT and after hours on hold and being passed from one department to another and one equally as indifferent and unhelpful customer service person who - says a lot but does nothing at all - and I am OUTRAGED at the complete lack of professionalism offered.

BT GET YOUR FUCKING ACTS TOGETHER AND REALIZE THOUSANDS HAVE BEEN MIS SOLD A PRODUCT AND NOW BT FUCKS IT UP FURTHER BY GETTING IT ALL WRONG AND THEN FINANCIALLY PENALIZING US - THE CUSTOMER - TO THE TUNE OF £588 THAT IS NOT OWING.

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So I STOPPED MY DIRECT DEBIT TO BT as I was NOT willing to play by their game and if and when I considered they had my bill right, I would pay it fully, BUT NOT UNTIL THEY GET IT RIGHT and as stated - they owe me money as the £588 IS WRONG - and I am waiting for the £200 or more refund - and what did Santander Bank do - PAY THE DIRECT DEBIT EVEN THOUGH I TOLD THEM TO CANCEL IT.

So now I am FIGHTING WITH SANTANDER as they paid a bill that they were instructed NOT TO PAY - and do you get that I am FRUSTRATED AND FUCKING PISSED OFF ???

So now I am arguing with both companies as neither offer a professional approach and neither - actually - offers a good and professional service and I - the customer - is left wasting hours and hours on the phone, mostly on hold, trying to sort their fucking mess out.

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Then as you have read before, while this is going on and stressing me out, I find out my Driving License has been cloned by some thieving cunt and I am now forced to cancel, report to police, fraud squad, DVLA and all sorts - and where my Motor Insurance is now threatening every fortnight to cut off my insurance as I cannot prove I even have a Driving License and while I have applied for a new license, a friend has been waiting over 5 months for his new Driving License so I could be without a vehicle insurance and all because of

1) Someone cloned my license.
2) Insurance Company claim I have had an accident I HAVE NOT.
3) Fraud Dept. stated they were too busy to look into this complaint of theft ( driving license ) and I am left not knowing WTF I am suppose to do, so have to keep monitoring things every day, which I could do without thank you.
It is as if something or someone on some level somewhere is trying to load as much onto my shoulders at one time to see how much I can take until I SCREAM, and believe me, I HAVE SCREAMED MANY TIMES at the incompetence and the utter and complete lack of professionalism offered by big business who have us all - OVER A FUCKING BARREL.
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Than to top it all off, my e mail system fucks up and I am on some stand by system until Philip can sort it out and it is so complicated and every little thing I have to type out every single dot and letter - no cut and paste as before, and it takes me absolutely hours extra every day.

Then to top even THAT off, it has been the quietest spring - business wise - I have ever experienced here - where people are afraid for the future and are simply, not spending and Bournemouth, like everywhere else is quiet.

We still have running costs and wages to pay - and while I may own the place it still costs a fortune to run and believe it or not, my electric and gas are not free - I pay 2 lots of Council tax on one building - 3 different types of insurance., 2 charges for my trash - Fees to play music - Licenses for almost anything and everything have to be paid for and all with 20% VAT added.

The weather has been shit though and the garden is at least 6 weeks behind where it should be for the time of the year and by now- I should have sunbathed in the garden a good month or more ago - and as yet, only these last few days have actually offered some warmer weather. Bit late.

So I scream into my pillow and hope for the best that at least one person at these companies knows what they are doing and get this sorted out before I loose it completely.

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